Privacy policy
At Travel Link
Worldwide Ltd, we understand and respect the importance of your privacy. In this
privacy policy, we explain how we collect data about you and your use of this
website, how we use that data, who that data may be sent to, and how you can
amend data you have submitted to us.
How do
we collect data about you and your use of the website?
We ask you for
personal information in a variety of circumstances:
- when you make
a reservation or purchase something from our website or through our customer
service team - by email, letter, fax, or on the phone;
- when you
register with us, subscribe to our newsletter, enter competitions or register
for promotions; or
- when you take
part in surveys or provide us with feedback.
To make Travel
Link Worldwide Ltd work even better for you, we also use 'cookies' to collect
information about your use of the website. Cookies are a feature of web browser
software that allows web servers to temporarily store information within your
browser, which in turn allows us to recognise the computer used to access Travel
Link Worldwide Ltd. Most browsers automatically accept cookies but you can
delete existing cookies from your browser. You can also edit your browser
options to choose not to receive cookies in future. For further information on
cookies, we recommend you visit
www.allaboutcookies.org
To establish
how customers reach our site, we may employ a third party to collect information
through cookies. No personal information (i.e that can identify you) is
collected during this process.
How do
we use your data?
We may use your
data for the following principal purposes:
- to provide
you with the highest possible level of service (such as a special meals request)
and to help you to get the best out of our website;
- to fulfil the
bookings and purchases you have made through our website, and any other requests
we receive from you;
- to contact
you about changes to your itinerary eg. flight schedule changes, delays etc, or
to send you useful information about your trip;
- to notify you
about our products and services, special offers and promotions and any other
marketing materials which we think may interest you. While this may include
material about third party products from time to time, those third parties will
not contact you directly (unless you subsequently ask them to!);
- for other
administrative purposes and for internal analysis; and
- to
occasionally participate as part of a survey or to get feedback
Normally we
will contact you by email but we may occasionally contact you by mail, phone,
fax or sms (mobile phone text messages).
As
we may need to contact you regarding flight schedule changes or cancellations as
quickly as possible after they are notified to us by the airline we strongly
recommend that when booking you give us a valid email address and phone number
that is accurate and does not block calls from business numbers before and
during any travel period.
Who may
your data be disclosed to?
We disclose
your data to our partners who will only use your data for the purposes of
fulfilling your booking requests.
We will not
disclose your data to any other third parties except where it is necessary for
the purposes of fulfilling any bookings, purchases or requests that you make on
the website, through our customer service team, for the purposes or credit
checks or fraud prevention or as otherwise described in this policy. We may be
required to disclose your information if required by any applicable law or
regulation. We may also disclose your data to reputable third parties and
professional advisers acting on our behalf and who are obliged to keep that data
confidential.
All airlines
are required to collect Advance Passenger Information from passengers before
travel to or from the USA and certain other countries. For this purpose, your
data may be disclosed to airlines who may onward disclose it to foreign
authorities.
Transfer of information
If it is
necessary to transfer your data to a company based outside the EU (eg. for the
purpose of fulfilling your booking) then we will make every effort to ensure
that your personal data is processed in accordance with the Data Protection Act
1998 and any other relevant legislation in force from time to time.
How can you amend or suppress your personal data?
We have done
our best to make it easy for you to amend or suppress the personal data you have
submitted. In addition, when you sign in you will see a link called 'Profile'
that allows you to edit or delete your details. If you require any other
information about the data we hold about you please email
sales@travellink.co.uk
Alternatively you
can write to: The Data Protection Officer, Waterfront, Hammersmith Embankment,
Chancellors Road, London W6 9RU
Traveller Profiles
Travel Link
Worldwide Ltd collects personal information about travellers when a booking is
made. Travel Link Worldwide Ltd also has a facility whereby traveller profiles
(both for yourself and others) are stored to save you typing these details each
time you make a booking. This information includes traveller name, date of
birth, contact details, meal preferences, credit card and invoicing information,
frequent flyer programmes and travel preferences.
As traveller profile information may relate to persons other than yourself, you
should ensure that any information you provide, which relates to others, is
provided with those persons’ consent to its use in accordance with this privacy
policy.
Opt out
If you wish us
to stop sending you newsletters or details of other offers and promotions please
automatically subscribe through the unsubscribe link in our emails or email
sales@travellink.co.uk.
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