Terms and
Conditions
This is a User
Agreement between the user (User referred to as “you”) and
Travel Link Worldwide Ltd (Travel Link referred to as “we”, “us”).
Please read these terms and conditions of use before using
Travel Link’s website and making any booking.
You consent
to the Terms and Conditions when you use the Site, without qualification. If you
disagree with any part of the Terms and Conditions, you may not use the Site in
any way or make a booking.
All correspondence relating to customer service or your
booking should be sent by post to:
Customer Affairs, Travel Link Worldwide Ltd, 6
Brick Lane, London E1 6RF
or by email to : sales@travellink.co.uk OR call 0844 4480 141
Contents of these Terms and Conditions:
1. Your
Contract
2. Delivery of your Booking
3. Cancellations or Modifications by you to your Booking
4. Payments
5. Passports, Visas and Health Requirements
6. Other Generally Applicable Terms
1. Your
Contract
A 'booking' means any order for products you make on our Site which is accepted
by us. Acceptance will be made by Travel Link and a contract concluded when we
have received full payment from you and sent a confirmation email from Travel
Link. All travel products featured on the Site are subject to availability.
TRAVEL LINK
STRONGLY RECOMMENDS THAT YOU TAKE OUT ADEQUATE INSURANCE COVER FOR YOUR ENTIRE
HOLIDAY.
Flights
Please note that in relation to air fares there are additional
terms specific to that fare. For example, 'economy restricted' tickets are
normally non-changeable and non-refundable. Flights must be used in the
order set out in your itinerary - eg a failure to use the outbound flight or
first stage of a journey could invalidate the rest of the ticket.
Please note
that, in relation to flight tickets, the recommended minimum check-in time is 3
hours prior to departure for international flights and 90 minutes for domestic
flights. Some airlines require you to reconfirm your return flight
booking at least 72 hours before travel. Failure to reconfirm your
flight booking directly with the airline may result in cancellation.
In addition, the majority of airlines reserve the right to make
schedule changes and cancel confirmed bookings. While Travel Link, as Agent, is
not responsible for such schedule changes or cancellations, we will provide you
with any reasonable assistance you require via our customer services.
We strongly recommend (particularly if you are flying economy
class), that you check in early if you have particular seat requests. Travel
Link has no control over the allocation of seats, even if pre-booked with the
airline, and can make no guarantee that specific seats will be available on
departure.
Travel Link
is not responsible for the costs of any transfers between airports or terminals
that you may incur.
Flights priced at special fares or best prices may not take the
most direct route. Some itineraries require a change of aircraft en-route. A
flight that is described as direct is one where there is no need to change
aircraft during the journey. However, stops may be made en-route for re-fuelling
or to let passengers on and/or off.
The times given are given on the 24 hour clock system, approximate
and based on outbound flights. They may vary depending on flight schedules, type
of aircraft, weather conditions etc., and are indications of the hours spent
actually flying (excluding time on the ground during stops en-route or when
changing aircraft) and are therefore given for guidance only and are subject to
alteration and confirmation.
Regulations
vary with each airline, but some will refuse to carry women who will be 28 weeks
or more pregnant on the date of return travel. If in doubt, please check with
the airline concerned and consult your doctor. Infants must be 6 weeks old or
more to travel by air and must either sit on an adult's lap or occupy an infant
seat. Please contact the airline you are travelling with for details of
appropriate seats. Generally children aged 2 years or more must occupy a seat.
General
As part of the
booking process for flight tickets you are given the option to enter the details
of any relevant frequent flyer programme of which you are a member. Please note
that any such frequent flyer programme is subject to the terms and conditions of
the airline through which it is offered. Those terms and conditions may not give
rewards on all types of fare and class of service. Please contact the airline in
charge of your frequent flyer programme if you are unsure of its terms and
conditions.
In relation to
the 'special requests' options relating to any product (e.g.
meals, disabled facilities, child seats etc.), Travel Link does not guarantee
any such requests but will pass these requests on to the Airlines. It is
your responsibility to confirm with the Airlines whether such special requests
can be fulfilled.
2.
DELIVERY OF YOUR TICKET
E-TICKETS
The ticket will
be sent to you via e-mail.
Travel Link
rely on the information that you provide as being accurate and therefore cannot
be held responsible if your e-ticket does not arrive due to an incorrect email
address or your junk email settings. You must notify us immediately
if you change your email address or contact telephone number.
In addition, please check that the name on your passport matches the name on
your ticket and/or booking confirmation.
In exceptional
circumstances, Travel Link may not be able to issue airline tickets for
confirmed bookings due to ticketing restrictions outside its control. If this
occurs we will attempt to notify you within 24 hours of confirmation and
organise a refund or arrange an alternative. Where you choose an alternative and
it is more expensive than your original booking, you may be responsible for
paying the difference.
Please note
that you may be required to produce your booking number and/or confirmation
email to the relevant Airlines as evidence of your booking.
3.
CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING
The following
applies to all tickets booked via our Site:
Your ability to
cancel or modify a booked travel product, and the method for doing so, will
depend on the specific Airline's terms and conditions. It therefore may not be
possible to cancel or modify your tickets or there may be specific requirements
you will have to meet.
For flight
bookings amendments (subject to airlines terms and conditions), please call
Travel Link Call Centre on 0844 4480 146 (International callers +44 20 7375 1661) or email
sales@travellink.co.uk.
Travel Link may
not be able to cancel or modify a travel product or service unless we receive a
written request together with payment of any extra fees and associated charges.
Please note that, in relation to flights, a 'no-show' for a flight may result in
your ticket being cancelled by the airline and therefore not refundable.
Consequently, if you desire to change a flight booking close to the departure
time, we strongly recommend that you phone Travel Link and obtain written email
confirmation to that change before electing not to travel on the original
flight. In the event that you make any alteration to your booking (including,
but not limited to, cancellations, refunds, amendments and name changes), Travel
Link reserves the right to charge you an administration fee of £25.00 per person
to cover the administration costs incurred by Travel Link. These charges do not
include any charges made directly by Airlines. Credit card fees and booking
fees are non-refundable in the event of cancellation.
If you have
used an e-voucher or received a discount when making a booking on the Site, you
agree that you have read and accept the e-voucher or discount terms and
conditions. Should you make any change to a confirmed booking which was
originally made using an e-voucher or discount that e-voucher/discount will
become invalid and you may be charged an amount equal to the value of the
e-voucher/discount used.
4.
PAYMENT
Full payment
for all ticket is required at the time of issuing the ticket. The card holder
must be a traveller in that booking for which the payment has been made. Third
party credit card payment is not allowed for your booking.
Before payment
is received in full, Travel Link is not obliged to issue any tickets,
confirmations, vouchers, or other travel documents. However, you shall in all
cases remain liable for payment of the amounts agreed for the travel products
and services ordered. Travel Link is an IATA Ticketing Agent - your tickets for
scheduled flights will be sent to you within 24 hours of payment being accepted.
Payment can be made by all major debit and credit cards (Visa,
Mastercard, American Express and Dinners Card) as detailed on the Site. Travel
Link reserves the right to charge you in addition for any handling fees we incur
in relation to bookings made by credit card. You will be notified of the
relevant charges at the time of booking. Travel Link reserves the right to pass
on any charges relating to card charge backs.
Failure to
supply the correct credit or debit card billing address information may result
in the cancellation of your booking, delays to the issue of your tickets and may
make the fare(s) subject to increase. Please ensure that the billing address
details you give match those on your billing statement.
Further, in an
effort to minimise the effects of credit card fraud, we reserve the right to
carry out random checks, including checks of the electoral roll, and may request
you to either fax or post to us proof of your address and a copy of the credit
card and recent statement before issuing any tickets.
REFUND:
Refunds will be
processed to the form of payment (card) used at the time of booking.
5.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS
It is your duty
to check that you are holding valid passport and visa for the country you are
travelling to.
Some overseas countries have an immigration requirement that your
passport is valid for a minimum period after you enter that country, typically 6
months. If your passport has less than a year to run, please ensure you have a
passport valid at least for the duration of your trip, although we recommend
that you ask the Passport Agency before you travel to make sure. For further
information about your UK passport and applications for renewal please visit the
UK Passport website at
www.ukpa.gov.uk. If your passport is in its final year of validity, we
advise you confirm the requirements of the destination before making final
travel plans.
The name on
the passport must match the name on the ticket, otherwise you may not be able to
travel. If, after booking a holiday but before travelling, any member of your
party changes their name, e.g. as a result of getting married, we must be
notified immediately so that we can try to make the necessary changes to your
holiday documentation. Also there could be a charge for that.
If you are not a British citizen, you should contact your Embassy
for information and advice on the visa requirements of the countries you propose
to visit.
Please
note:
Passport and visa regulations can change and you should therefore check with the
relevant embassy or consul office well in advance of travel. It is your
responsibility to be in possession of a valid passport and if appropriate, a
visa. It can often take some time to obtain a visa, so you are advised to apply
in plenty of time. We accept no responsibility for customers who do not possess
the correct documents.
It is your
responsibility to check and comply with any health requirements. We recommend
that British Citizens visit the 'Health Advice for Travellers' section of the
Department of Health's website at
www.dh.gov.uk or speak to their GP. Non-British Citizens should make
enquiries at their own country's Department of Health or similar advisory body.
6.
OTHER GENERALLY APPLICABLE TERMS
Your
rights under EC Regulation 261/2004 if your flight is cancelled, delayed or your
are denied boarding
If you are
travelling into or out of the EU, or on an EU carrier, you may have rights which
you can assert against the relevant airline in the event that your flight is
cancelled, delayed or you are denied boarding. For more information about EC
Regulation 261/2004, please log on to
http://ec.europa.eu/transport/air_portal/passenger_rights/information_en.htm
Liability of Travel Link
Travel Link
does not accept liability where the failure to provide part or all of your
booking, death or personal injury is not caused by any fault of us, our agents
or Travel Suppliers. In respect of international travel by air, sea and rail,
our liability will be limited in the manner provided by the relevant
international conventions.
Where Travel
Link is liable for direct loss this will be limited to a maximum of the total
price of
the products or
services in respect of which a claim is made (save for the case of death or
personal injury in respect of which there is no limit).
Travel Link
will not be liable for any indirect or consequential loss of any kind in
contract, tort or otherwise arising out of your use of this Site or any of the
travel products or services booked or purchased on the Site.
Queries
and Complaints relating to your Booking
Please contact
our customer affairs team, if you have any other enquiries or complaints
relating to your booking prior to departure.
APIS
All airlines
are required to collect Advance Passenger Information from passengers before
travel to or from the USA and certain other countries. You agree to supply this
information to Travel Link and consent to Travel Link passing this information
to the airlines who may onward disclose it to foreign authorities. If you do not
supply Advance Passenger Information, you may be refused entry to these
countries. It is also important that the information is accurate so that you do
not have any delay when you pass through Immigration on arrival in these
countries. The information you will be asked to provide will depend on the
country you are visiting but will include passport information, city and country
of residence and destination address if travelling to the USA (for all
travellers on your booking).
Customer Behaviour
It is your
responsibility to ensure that you do not behave in a way which is inappropriate
or causes offence or danger to others or which risks damage to property
belonging to others (including but not limited to drunkenness, air rage) whilst
on your holiday or using a service/product. If your behaviour is inappropriate
and/or causes offence, or damage to others, or risks damage to property
belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may
cancel your booking, in which case our and our Travel Supplier's responsibility
to you will cease immediately and you will not be eligible for any refunds,
payments of compensation and/or any reimbursement of any cost or expenses you
may incur as a result of such termination. Further, you will be liable to
reimburse us for any expenses we incur as a result of such termination.
Use of
the Site
The Site is
provided on an 'as is' and 'as available' basis. Travel Link does not accept any
liability in respect of your ability to access or use the site at any time or
any interruption in that access or use or any failure to complete any
transaction. Travel Link does not warrant that the Site is free from computer
viruses or other properties that may cause loss or damage.
Information on the Site
Travel Link
offers all of the general information on the Site for purposes of guidance only.
Please note that Travel Link may at any time change any aspect of the Site or
its content, including the availability of any suppliers, features, information,
database or content. You need to check with the relevant Travel Supplier,
destination, embassy, or tourist office to confirm the guidance is up to date.
In particular, with respect to passports, visas, and vaccination requirements,
Travel Link does not guarantee that the information is always up to date and it
is your responsibility to ensure that you understand and comply with all
relevant passport, visa, and vaccination requirements.
Travel Link
does not guarantee that information on the Site (including without limitation
prices, descriptions or dates) is free from errors or omissions but we will use
all reasonable endeavours to correct any errors or omissions as soon as
practicable once they have been brought to our attention.
User
Obligations
You agree to be
bound by the following obligations, including without limitation:
You accept
financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant
that all information you provide about yourself or members of your household
shall be true and accurate.
The Site must
not be used for speculative, false or fraudulent bookings.
The
transmission of threatening, defamatory, pornographic, political, or racist
material or any material that is otherwise unlawful is expressly prohibited.
The Site and
any content may not be modified, copied, transmitted, distributed, sold,
displayed, licensed or reproduced in any way by you, except that one copy of the
information contained within the Site may be made for personal, non-commercial
use.
Denial
of Access
Travel Link
reserves the right to deny access to the Site at any time without notice.
Links
to Third Party Web Sites
The Site may
contain hyper links to external web sites owned and operated by third parties.
Travel Link has no control over or association with such third party sites and
no responsibility in relation to the accuracy, completeness and quality of the
information contained within them. Any and all contents on these external web
sites do not reflect products, services or information provided by Travel Link.
You should direct any concerns regarding any external link to the site
administrator or webmaster of such site.
Force
Majeure
Travel Link
shall not be liable for any failure in the course of this Agreement if the same
shall arise out of a force majeure event. This shall include without limitation
government intervention, wars, civil commotion, hijacking, fire, flood,
accident, storm, strikes, lockouts, terrorist attacks, or industrial action
affecting Travel Link or its suppliers.
Copyright and Trademarks
The copyright
and all proprietary rights in the Site and all content are reserved by Travel
Link. The material contained within the Site is the property of Travel Link or
its affiliates unless identified as belonging to third parties. The name Travel
Link and any other marks, logos and graphics of Travel Link displayed on the
Site are registered trademarks of Travel Link or its affiliates. Other company
and product or service names displayed on the Site may be the trademarks of
their respective owners.
You are not
granted any right or licence to use any trademarks.
Privacy
Policy
The terms of
the Travel Link Privacy Policy are incorporated into these Terms and Conditions.
You agree to the use of personal information by Travel Link and its affiliates
or third party suppliers in accordance with the terms of and for the purposes
set forth in the Travel Link Privacy Policy.
Security Policy
Travel Link
uses secure technology in order to safeguard personal information and financial
transactions. Travel Link complies with the procedures and security standards as
further set out in the Travel Link Security Policy.
ATOL
3893
The flight
booking we make are ATOL Protected by the Civil Aviation Authority, except when
tickets for scheduled flights are sent to you within 24 hours of payment being
accepted. ATOL Protection extends primarily to customers who book and pay in the
United Kingdom. If your booking is ATOL protected, this will be clearly stated
in your confirmation email. Visit
www.atol.org.uk if you want to know more.
Changes
to Terms and Conditions
Travel Link
reserves the right to change or update the Terms and Conditions relating to use
of the Site from time to time without prior notice to Users. The current version
of the Terms and Conditions will be displayed within the Site from the date on
which any changes come into effect. Continued use of the Site following any
changes to the Terms and Conditions shall constitute your acceptance of such
changes.
Governing Law
This User
Agreement is between you and Travel Link and is governed by the laws of England
and Wales.
The Site is
offered to you by Travel Link Worldwide Limited, whose registered office is 6
Brick Lane, London E1 6RF and company registration no 2805109. Please note that
all correspondence regarding customer service should be sent to Customer
Affairs, Travel Link Worldwide Ltd, 6 Brick Lane, London E1 6RF .
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