Privacy Policy



Following the new General Data Protection Regulation ("GDPR"), effective May 25, 2018, please read the updated privacy policy at Travel Link Worldwide Ltd:

• Who We Are – www.travellink.co.uk and its subsidiaries is the official website for travel purchases, including flights and hotels provided by the company Travel Link Worldwide Ltd (6 Brick Lane, London, E1 6RF, United Kingdom; incorporated 1993; ATOL number 3893; IATA accredited).

• Information We Collect – In order to provide you with the best services, we require certain information from our customers and visitors (in person, online or otherwise). “We”, “us” and “our” (Travel Link Worldwide Limited, employees, contracted workers, IT staff, sales agents, accountants, legal staff, company associates and related service providers) are responsible for this website, its services and maintenance and we collect data supplied to us by our visitors/users/clients. For instance, we take information as supplied in booking fields necessary for processing your order requests including names, contact numbers, address and more.

We may also request passport information (numbers, dates, identity photos) and card details to process transactions and reserve your seats/rooms and finalise purchases. You may also supply other information to us (including medical, dietary etc.) in order for us to ensure we can offer you the appropriate services from our travel products. We may, on occasion, ask our customers to participate in surveys with your consent. Our electronic communications are monitored and calls are recorded for quality assurance, security and training purposes. In order to utilise our services, you must provide the necessary data we request and consent to our use of it in order to deliver appropriately.

• How We Use Your Personal Data and Information – We are dedicated to safeguarding your personal information. By using our services you consent to us collecting, retaining and utilising your data in compliance with regulations, in reasonable and ethical terms. Travel Link Worldwide Limited will not disclose such data without consent to the public or unauthorised individuals, except where necessary, such as when legally required to do so. The data we collect from you and data you provide is required to ensure the security of all parties involved and to help prevent fraudulent cases and misuse of services. You must be at least 18 years of age to use the services (unless you have the consent and supervision of a guardian/parent).

• Marketing and Consent – The data you provide and data collected, including site visitor information, statistics, IP addresses, cookies etc. may be used by us to contact you, for instance in respect to marketing endeavours where we may regularly contact you or advertise our products that may be of interest to you, unless you notify us in writing to opt out. By using Travel Link Worldwide Limited’s services, you agree to receive communications from us and understand you can optout by contacting us in writing.

• Data Retention- We store your collected personal data as part of legal obligations for business accounting, financial and tax purposes. We may store these as long as is necessary (months or years even beyond the expiration of any purchase) in a secure environment. We endeavour to adhere to regulations and safeguard information confidentially, with reference to the Data Protection laws in the United Kingdom.

• Safeguarding Measures – We endeavour to adhere to regulations and safeguard information confidentially, with reference to the Data Protection laws in the United Kingdom. Travel Link Worldwide Limited’s website has secure browsing encryptions (SSL/TSL certificates & verified identification) and anti-malware in place on our website and will never ask for your pin codes or bank login details. Our technical team have placed restricted access to private information. Documents and customer information are stored safely, inaccessible to the public and unauthorised individuals. Card payments must pass security checks before bookings are issued. Where fraud cases are suspected, we may contact and notify the relevant persons.

• Data Subject’s Rights – It is the customer’s responsibility to ensure accurate information is supplied to us upon using our services. Any error in transmission of correct information can only be corrected after the customer pays the full amendment fees/cancellations that may be incurred. Hence we advise you to have all your information physically present at the time of your booking, as it is your responsibility to supply us with accurate details. By using Travel Link Worldwide Limited’s services, you agree to responsibly browse our website and understand it is your responsibility to keep your financial and personal information protected. Customers will receive an email of the booking following the confirmation of reservations, in which passenger information may be visible. It is important to note that the customer provides us their own personal contact information, including correct email addresses and contact numbers as we cannot be held liable for the transmission of information to other than intended recipients. The communications Travel Link Worldwide Limited has with its clients and customers is confidential, unless legally required otherwise.

• Sharing and Disclosing Your data/ Personal Information – We may be required, whether by law, for trade purposes or for business operations to disclose certain information provided by you/ regarding our customers in a confidential manner to our colleagues, sales staff and those we work with, for example our accountants, our website developers and airlines/ accommodation providers, each possessing their relevant privacy policies and safeguarding measures in line with our own. The data cannot be exploited for their own purposes since it may only be shared at times to facilitate the delivery of Travel Link Worldwide Limited’s services, as purchased by you.

• Consequences of Not Providing us Your Data – As mentioned in the safeguarding section, we take customer safety seriously. Any suspected fraud cases will be dealt with promptly. It is essential that you provide us with correct data and accurate details in all required fields and grant us consent to utilise such suitably, in order to secure your booking/purchase and in order for you to fully benefit from our services.

• Transfers Outside the EU/European Union – our call-centre staff and Travel Link Worldwide Limited branches in national and overseas locations are similarly subject to our safeguarding measures. Only authorised individuals have access to our systems and certain data/customer information, in secure, restricted environments for the purposes of our business and relevant operations, including sales etc.

• Cookie Policy and consent- Travel Link Worldwide Ltd.’s official website www.travellink.co.uk uses cookies. Cookies are small text files that your browser may store on your used devices for internet access and transmission of user patterns and preferences to the web server. You are notified of our use of cookies and your subsequent browsing of our website(s) will imply your consent to our use of cookies. Your identity remains anonymous to the public.

• Making A Complaint – Please get in touch for any queries related to our privacy policy, for comments and complaints, please send an email to salessupport@travellink.co.uk Please bear with us patiently during periods where we experience a high volume of contact.

• Thank you for choosing Travel Link Worldwide Limited. Check back regularly as this privacy policy may be updated time to time.

(This document may not be reproduced or plagiarised)

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Travellink.co.uk accepts payments from American Express, MasterCard, Maestro, Visa, Visa Electron and PayPal. Where specified, flights and packages inclusive of flight arrangements listed on Travellink.co.uk are financially protected by the Civil Aviation Authority (CAA), under Travel Link Worldwide Ltd’s ATOL number 3893). Where explicitly stated, certain and/or components of travel products on offer at Travellink.co.uk are ATOL protected. Please look for the ATOL Certificate on receipt of any booking, paying attention to the components of your booking to which the ATOL protection applies (unmentioned components will not be included in the ATOL protection). It is the customer’s duty to confirm with a sales agent during booking about the nature of the ATOL protection included, if any. Please refer to our general terms and conditions for further information on ATOL. To discover more on financial protection and the ATOL Certificate visit: www.atol.org.uk/ATOLCertificate. Travel Link, Ltd is not responsible for content on external Web sites.


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